Burlingame Cancellation Policies:

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Refunds:

All refunds are processed in the form of class credit. Class credit is applied to your account at the end of the season and automatically discounts any future registrations. Class credit does not expire.

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Group Class Cancellation Policy:

You must commit to registering for the whole season. You are allowed to receive credit for up to two missed classes per season. In order to qualify for full credit we must be notified by email at least 48hrs before the lesson you will miss.

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Any cancellation where 48hr notice is not given will receive only a 50% refund in the form of class credit.

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Private/ Semi-Private Lesson Cancellation Policy:

You must commit to registering for the whole season. You are allowed to receive credit for two missed classes per season. In order to qualify for full credit we must be notified by email at least 48hrs before the lesson you will miss.

 

Any cancellation where 48hr notice is not given will receive only a 50% refund in the form of class credit. This includes cancellations due to sickness or emergencies.

 

 

For any semi-private lessons, all participants must agree to cancel to receive class credit. Example: If one student is not able to come to their 4 person semi-private lesson, they will still be charged the full amount for their portion of the lesson.

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Summer Camp Student Cancellation Policy:

All Summer Camp cancellations are refunded as class credit. Full credit is allowed for cancellations up until the week before the camp. Cancellations within a week of the start of camp will receive credit for half the camp cost. Exceptions are made for emergencies or sickness.

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Rainout/Similar Cancellations:

Any class canceled by us because of rain, sickness, or any other event will be refunded in the form of class credit. We try to make a decision by 2pm on weekdays or 8:30am on weekends if it looks like it will likely rain, and you will receive an email if class is canceled.

 

 

Air Quality Policy:

Class will be generally be canceled if the AQI is above 140 on Airnow.gov. If you are not comfortable with the AQI at the time of the class you can choose to use one of your allowed cancellations to receive full credit instead.​

 

Credit Card Refunds:

A 4% credit card transaction fee will be withheld from any credit card refunds. Credit card refunds can be provided in situations where a student will not be able to use class credit.

 

Summer Camp Cancellation Policy:

All Summer Camp cancellations are refunded as class credit.

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